Overview

This guide takes you through the steps required for external third party MROs to resolve defects without the need to have a login to the Web Dashboard. 

Single Defect Sign Off 

1. After choosing an aircraft, select Defects from the left-hand menu
2. a) Either click on a defect row, or b) use the three-dot menu to select View

At this point you need to generate a link to send to your external MRO

1. Click on Public Share Link
2. A link is automatically copied to the clipboard and can now be forwarded to your external MRO via email or any other messaging system. This link contains a reference to the defect and a password component, anyone with the link will be able to view the defect’s details and add a resolution, so only share it with a trusted provider.

Note the link will remain valid for 30 days after which a new one will be required if necessary.

The external MRO can click on the link within your email or copy and paste the link in the URL of a web browser. They can see the aircraft’s current totals and details about the reported defect.

From here defect resolution details and CRS submission can be completed by following the next 4 steps:

Step 1 of 4 - Enter Resolution Details 

Selecting the defect (1) will enable a choice of the rectification types to be available to the MRO engineer to complete:

2. Select and enter Inspection Details. Click SaveDetails 

3. Select Parts Replaced and provide details of the parts. Click on Save Details 

4. Select Other Task and provide details of the tasks performed.Click on Save Details

Once the resolution details have been entered, they can be amended if needed by clicking on Edit Resolution Details.

Step 2 of 4 - Enter Additional Tasks

If additional tasks have been completed as part of this release, details can be entered here by selecting Yes at this step. Enter the Reference and Details, if applicable.

Step 3 of 4 - Enter Part 145 Engineer and Company Details 

This step captures the authorisation for the work that has been performed. There are two ways to achieve this in the system:

Option 1 - Fill in Engineer and Part 145 details 

This option is to be used by the approved individual to enter their details against the work, in the same way that the CRS would be issued on paper. To complete the work under a Part 145 approval, engineer and company details are required. The resolution date can be changed where necessary, but will default to the current date.

Option 2 - Upload CRS document

This option is for closing work that has been completed and authorised on paper. Details of the person completing it are required and document upload is mandatory. It is preferred to have the work authorised directly in the application, but this approach can be used when necessary. The attachment must contain a copy of the authorisation for the work.

Step 4 of 4 - Issue the Certificate of Release to Service

At this point, you must sign to issue the CRS, or confirm acceptance that the document uploaded contains a valid CRS for this work. 

Upon submitting the CRS, the SRP containing the CRS can be viewed by clicking on View SRP

Work Pack Sign Off 

A workpack consisting of multiple scheduled maintenance items and/or defects can also be signed off using this procedure. If the items are not already contained within a workpack, create one now:

1. After choosing an aircraft, select Workpacks from the left-hand menu
2. Click on Add a new Workpack

From here, enter the required details:

1. Enter the PO number
2. Date Created can be amended if required 
3. Set Status to Active, if the workpack status is draft, it cannot be sent for resolution
4. Enter a Description 
5. To add items to your workpack click on All Types, select each type to see the open items available. Click on an item to add it to the workpack.

Items added to the workpack are displayed and can be deleted 

Once all required items have been added to the workpack click on Save

1. Any updates to the workpack once it has been saved are tracked
2. To give an external MRO access to the the workpack, click on Public Share Link

A link is automatically copied to clipboard and can now be forwarded to your external MRO by pasting this into an email or other messaging service. This step is the same as when resolving a single defect.

Note the link will remain valid for 30 days after which a new one will be required if necessary.

The external MRO can click on the link, or copy and paste the link in the URL of a web browser to access details about the aircraft and the workpack. From here defect resolution details and CRS submission can be completed by following the next 5 steps:

Step 1 of 5 - Enter Resolution Details 

1. Thenumber and types of item in the workpack are shown here
2. For each Defect, selecting the item will enable a choice of rectification types to be available to the MRO engineer to complete:

1. 1. Select and enter Inspection Details. Click SaveDetails
   2. Select Parts Replaced and provide details of the parts. Click on Save Details 
   3. Select Other Task and provide details of the tasks performed.Click on Save Details

1. Clicking on Select All will select all items in the workpack and include them in the CRS.
2. Clicking on View SRP will download the Tech Log page on which the item was initially deferred.

Step 2 of 5 - Select completed maintenance items

In this step, select all completed scheduled maintenance items

Step 3 of 5 - Select Additional Tasks

If additional tasks have been completed as part of this release, details can be entered here by selecting Yes at this step. Enter the Reference and Details, if applicable.

Step 3 of 4 - Enter Part 145 Engineer and Company Details 

This step captures the authorisation for the work that has been performed. There are two ways to achieve this in the system:

Option 1 - Fill in Engineer and Part 145 details 

This option is to be used by the approved individual to enter their details against the work, in the same way that the CRS would be issued on paper. To complete the work under a Part 145 approval, engineer and company details are required. The resolution date can be changed where necessary, but will default to the current date.

Option 2 - Upload CRS document

This option is for closing work that has been completed and authorised on paper. Details of the person completing it are required and document upload is mandatory. It is preferred to have the work authorised directly in the application, but this approach can be used when necessary. The attachment must contain a copy of the authorisation for the work.

Step 4 of 4 - Issue the Certificate of Release to Service

At this point, you must sign to issue the CRS, or confirm acceptance that the document uploaded contains a valid CRS for this work. 

Note: Any defects or maintenance items that are not selected are deemed to have not been resolved and will automatically be added to a new draft work pack upon signing of a workpack. The system will inform you of this.

Upon submitting the CRS, the signed work pack items are displayed. From here you can view the SRP relating to each associated defect, and the SRP showing the workpack’s CRS.