Why You Might Receive Notifications from Centrik

As part of our commitment to safety and operational effectiveness, TrustFlight’s Centrik platform includes an Emergency Response Plan (ERP) feature that enables organisations to notify staff and key personnel via SMS and automated voice calls in the event of an incident, drill, or safety-critical event.

This article explains why you might receive such notifications, how your contact details are managed, and how these communications are authorised and controlled.

What Is the ERP Feature?

The ERP feature in Centrik allows organisations to:

• Define emergency workflows for different types of incidents (e.g. fire, medical emergency, system outage).
• Configure response plans with roles, actions, and escalation paths.
• Automatically send real-time notifications to designated individuals when a workflow is triggered.

Notifications can include:

• SMS messages to mobile devices
• Automated voice calls with scripted messages
• Transactional emails with detailed instructions and links to Centrik

Who Receives These Notifications?

Only users who have been:

1. Added to Centrik by an authorised administrator from your organisation, and
2. Assigned a role or escalation contact within an ERP workflow configuration.

These messages are not broadcast indiscriminately—your organisation specifically defines who is contacted for each emergency type.

How Is Consent Managed?

Centrik is used by organisations who enter into a formal service agreement with TrustFlight. As part of this agreement:

• Organisations act on behalf of their staff to configure notification workflows as part of their safety management obligations.
• Administrators add users and input their contact details (e.g. mobile number, email address).
• These users receive only transactional, role-specific notifications required for safety and operational response.

This constitutes implied consent under industry best practices, as:

• The contact information is provided by the employer in a duty-of-care context.
• Notifications are operational in nature, not promotional.
• Messages are sent solely to registered users involved in emergency or safety workflows.

We do not send messages to the public or to individuals who have not been provisioned as users by a subscribing organisation.

Example Messages

Here are examples of messages you may receive:

SMS

“There is a new incident. EMERGENCY. FUEL SPILL on taxiway A. Details: https://customer.centrik.net/s/a1b2c3”

“Incident update. FUEL SPILL on taxiway A1 initiated 01/05/2024 11:25 has been downgraded to LOCAL STANDBY from EMERGENCY. Details: https://customer.centrik.net/s/a1b2c3”

Voice Call

"This is the Centrik automated voice system. You have a new message. 

New message: There is a new incident. This is an initial notification. Level 1 – aircraft is returning on full emergency. 

Type 1 to hear the message again. 

Type 2 to confirm you will attend.

Type 3 to acknowledge and dismiss. 

Type 4 to hear full details."

Can I Opt Out?

Centrik notifications are critical to your organisation’s emergency procedures. If you believe you are receiving messages in error, or if your role has changed, please contact your internal system administrator or safety coordinator—they manage your user profile and ERP assignments.

TrustFlight cannot unilaterally remove users from notification workflows, as this is under the control of your employer or contracting organisation.

Message Origin

Notifications from Centrik may originate from various phone numbers depending on the primary location of your organisation and whether a number has been configured for exclusive use by your organisation. 

In North America we use a Toll-free numbers – for example +1-833-324-5317. 
 
In Europe and other geographies we use a variety of local and mobile numbers.  

The numbers are used for both voice and SMS notifications. We do not use these channels for marketing.

Summary