Overview

The deferral resolution functionality gives MCC full control over the deferral process in Tech Log and is only available on App version 1.36.0 and above.

Note: You can rename this feature in the Web Dashboard to fit your organisation’s terminology. 

1. Navigate to: Operator Settings -> Edit Operator Settings -> Terminology – Resolution
2. Edit Terminology: Remove the word "Resolution" and add your preferred terminology.

Save the settings.

Enabling the Deferral Approval Feature

To enable the Deferral Approval feature, follow these steps via the Web Dashboard:

1. Enable Operator Settings:
   • Defect Processes Requiring Approval -> Select Resolution Approval
   • Defect Process Approval Methods -> Select iPad One Time Password and Dashboard Approval

Once these settings are enabled, any deferrals added to an aircraft will enter a pending state until they are approved. Only users with the  Deferral Approval permissions can approve resolutions on deferrals.

Granting Access to Approve Deferrals

Note: By default, all existing and new users with the Admin or CAMO role will have the capability to  Approve Resolution set to "YES".

Approval rights are granted through user settings in the Web Dashboard.

• Go to user settings
• Click on the 3 dots menu and Select Edit 
• Set Approve deferrals to Yes  and click Save

Approving Deferral Resolutions

1. Resolving a Deferral

• A deferral is resolved  using the iPad following the standard procedure.

After the deferral is resolved, it will show a status of Resolution Pending  and marked as Approval Required, and the aircraft will be considered unserviceable until the resolution is approved.

2. Approving a resolution

• Users with the appropriate permissions can approve resolution from the Web Dashboard.
  • Navigate to the Defects view.
  • Filter for Resolution Pending status to view all defects awaiting approval.

• Select the defect that needs approval. (It is assumed that the engineer or pilot is coordinating with the approver, likely via phone.)
• Click the Approve Resolution button and confirm the approval.

3. Result After Approval

Once the defect is approved, it is officially resolved. The aircraft's status should now be updated to serviceable.

Using the One-Time Password (OTP) Approval Method

It is possible to approve deferral resolutions using a one time password.

1. Generating a One-Time Password (OTP)

• Users with the appropriate permissions can approve the deferral using an OTP:
  • Navigate to the Aircraft on the Web Dashboard.
  • In the blue-ribbon menu bar, click on One-Time Password.

• A password will be generated, which can then be provided to the engineer or pilot (usually via phone).

2. Approving the resolution via iPad

• The engineer or pilot, after receiving the OTP, will:
  • Tap on Approval Required in the app.
  • Enter the one-time password to finalise the approval.

Note: The Resolution Approval can also be added by tapping the banner in the defect summary.

3. Result After Approval

• The defect will now be closed
• The aircraft status should show as serviceable.

Note: As with the standard release process, if the resolved MEL has a linked uncleared Maintenance Task, this is deleted after the MEL is resolved.