Any named individual responsible for rectifying a defect will be notified via email and if a Centrik user through their personal dashboard.
Clicking on the Email link or navigating through their dashboard and task list will allow them to see any open defects that they have been named against.
Alternatively, they can find the defect from the defects tab within the equipment module and select it directly from there.
Once selected the Responsible Person can choose to enter in a Deferral, a Rectification, or to Delegate the defect to another individual.
Delegate a defect
The individual can delegate the rectification of a defect by using the ‘Delegate’ button, the named individual is still the responsible owner, but they are able to list another individual as a delegated party.
1. Follow the link to the open defect, or click on the defects tab and click on the name of the equipment that you wish to select
2. Click on the ‘Delegate’ button
3. Within the Owner section enter the internal contact’s name and select from the list that’s generated
4. Click on the ‘Save’ button